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mary_itohan
Posting Yak Master
179 Posts |
 Posted - 06/22/2012 : 05:11:19
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Hi guys,
we had been hosting a web application for 2 large organizations for a couple of years now and due to the heavy usage of the website, we moved to a high end server.
During the process of migration, we copied the webfiles to the new server and redirected the old website to the IP address, and clients where accessing the website and lots of other activities running on 3 days, the host company rebuilt the server, without our knowledge or permission.
They called me this morning, to apologize, saying all they can offer is an apology.
Now this is a very popular hosting company and rated one of the top dedicated server hosting companies.
My anger lies in the fact, that 3 days of data and activities have been losts as a result, financial information, and pictures uploaded.
What can be done ??? Am quite upset, but thought I would ask others ( As the organizations are threathening a law suit, full explanation and reinstate the data )
Pls advice
many thanks
MM
_____________________
Yes O !
edit: moved to other forum |
Edited by - mary_itohan on 06/22/2012 05:11:47
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robvolk
Most Valuable Yak
USA
15559 Posts |
Posted - 06/22/2012 : 06:54:04
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Check your contract with the host, talk to a lawyer, start looking for another hosting company.
Did you or the host make regular backups of your data and files? If not, start. Not tomorrow, not in 10 minutes, NOW.
File this as your first disaster recovery scenario and start planning on how to recover from this type of incident (or worse). |
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Web hosting company deleted and formatted our data
