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 Error17311 SQLServer terminating Access Violation

Author  Topic 

AnitaDBA2010
Starting Member

18 Posts

Posted - 2010-12-28 : 16:39:55
Hi All-

SQL Server in stopped state. Tried to restart this morning resulted in below error

EventViewer Logs
SQL Server 2005 process terminates automatically with the error "SQL Server is terminating because of fatal exception c0000005. This error may be caused by an unhandled Win32 or C++ exception, or by an access violation encountered during exception handling. Check the SQL error log for any related stack dumps or messages. This exception forces SQL Server to shutdown. To recover from this error, restart the server (unless SQLAgent is configured to auto restart)."

Error Log Dump
Error: 17311, Severity: 16, State: 1.
2010-12-28 13:15:59.54 Server SQL Server is terminating because of fatal exception c0000005. This error may be caused by an unhandled Win32 or C++ exception, or by an access violation encountered during exception handling. Check the SQL error log for any related stack dumps or messages. This exception forces SQL Server to shutdown. To recover from this error, restart the server (unless SQLAgent is configured to auto restart).

Any ideas why sql server is not restarting? Your help is much appreciated. It was working fine a week ago :(

Verified and made sure service account to start sql server has access to all sql directories but still same error :(


Thanks
Anita



Anita

tkizer
Almighty SQL Goddess

38200 Posts

Posted - 2010-12-28 : 16:44:23
What does SELECT @@VERSION show?

You've likely encounterd a SQL Server bug that has been fixed already and are down level on the SQL builds.

Tara Kizer
Microsoft MVP for Windows Server System - SQL Server
http://weblogs.sqlteam.com/tarad/

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AnitaDBA2010
Starting Member

18 Posts

Posted - 2010-12-28 : 16:50:37
Thanks Tara
I cannot run query as server is in single user mode, server version shows as below when i bring it up in single user mode

10.50.1600

Thanks
Anita

quote:
Originally posted by tkizer

What does SELECT @@VERSION show?

You've likely encounterd a SQL Server bug that has been fixed already and are down level on the SQL builds.

Tara Kizer
Microsoft MVP for Windows Server System - SQL Server
http://weblogs.sqlteam.com/tarad/

Subscribe to my blog



Anita
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tkizer
Almighty SQL Goddess

38200 Posts

Posted - 2010-12-28 : 16:53:15
Interesting. You should open a case with MS as it sounds like you've encountered a SQL Server bug. Only they can fix it.

Tara Kizer
Microsoft MVP for Windows Server System - SQL Server
http://weblogs.sqlteam.com/tarad/

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AnitaDBA2010
Starting Member

18 Posts

Posted - 2010-12-30 : 12:46:25
Thanks Tara

Below is what we found in the SQLDUMP error log file

00000000`055feb10 00000000`028e063a sqlservr!NodeManager::LoadNodeConfiguration+0x17e [e:\sql10_main_t\sql\common\dk\sos\src\os.cpp @ 988]

Sqlservr!NodeManager is determining memory and CPU node configuration
There has been some change for memory and CPU configurations.
And ERRORLOG shows SQL Server has been terminated before setting memory utilization

Thanks
Anita

quote:
Originally posted by tkizer

Interesting. You should open a case with MS as it sounds like you've encountered a SQL Server bug. Only they can fix it.

Tara Kizer
Microsoft MVP for Windows Server System - SQL Server
http://weblogs.sqlteam.com/tarad/

Subscribe to my blog



Anita
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tkizer
Almighty SQL Goddess

38200 Posts

Posted - 2010-12-30 : 16:01:56
Only Microsoft can help you with this. This isn't something anyone on the Internet can help you with as this is very likely a SQL Server bug that Microsoft will have to fix.

Tara Kizer
Microsoft MVP for Windows Server System - SQL Server
http://weblogs.sqlteam.com/tarad/

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GilaMonster
Master Smack Fu Yak Hacker

4507 Posts

Posted - 2010-12-30 : 16:43:14
Call customer support and log a case with them. They have the tools to interpret stack dumps, we don't.

--
Gail Shaw
SQL Server MVP
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