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jhermiz
3564 Posts |
 Posted - 2005-01-09 : 16:35:26
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I got some simple questions :)Anyone know the date of .net 2.0 release ?Also has anyone ever worked with a web related project that involved some mechanism like talking over the web to a direct line? For instance, a lot of universities rather than calling an IT hotline they allow their users to contact their IT staff through a pc with a microphone. This saves time from having to be directly at a phone.One of the things I noticed is this connection is actually the PC connected to their live line. Then packets are sent like a voice chat conversation. Has anyone ever worked on anything like this ?Thanks,Jon
Keeping the web experience alive -- [url]http://www.web-impulse.com[/url]
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Merkin
Funky Drop Bear Fearing SQL Dude!
4970 Posts |
Posted - 2005-01-09 : 18:04:25
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I don't think they've announced 2.0 release date yet. Because if they did that they would have to announce when it slips  As for voice connections, you could use www.skype.com However, you're going to have more trouble supporting soundcard issues than whatever the original problem was.Maybe something like this will help more http://www.xigla.com/absolutelsnet/Damian |
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jhermiz
3564 Posts |
Posted - 2005-01-09 : 18:46:42
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Ill check out skype the problem with the other one is it is really some sort of chat helpdesk system. But I need calls to be made directly from the PC to a business phone. Argh the API is in some wicked C++ :)...this means I got to pull my old C++ books :(.Dope if anyone has played with this API Skype's please let me know!Thanks again.Jon
Keeping the web experience alive -- [url]http://www.web-impulse.com[/url]
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Kristen
Test
22859 Posts |
Posted - 2005-01-10 : 01:39:06
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| You want voice and not "msn" style chat?One of my associates is a distributor for something with a name like "at my side" - which they use for web-user support. Enables helpdesk operator to see what a number of being-supported users are doing, and guiding them through the process.Give me a shout if "at my side" doesn't Google you anything and I'll get you a proper URLKristen |
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jhermiz
3564 Posts |
Posted - 2005-01-10 : 08:48:05
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Right, well I need a direct connection from PC (via microphone) to a business phone or any phone for that matter.I'm looking at the skype API, but its in some non object orientated C++, so I will ahve to play around with it some more.A chat client or help desk is nice to have but does not fit what I am working on.Thanks anyhowJon
Keeping the web experience alive -- [url]http://www.web-impulse.com[/url]
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MichaelP
Jedi Yak
2489 Posts |
Posted - 2005-01-10 : 09:50:05
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| Jon, why not VOIP? That sounds like what you are trying to do. We are about to move to a VOIP system that uses a "soft phone" software to replace our regular phone beside our desk. We'll be able to use it like any other phone, but we interact with the phone using mic, sound card, and headphones.FYI, VOIP is not cheap or easy to setup, but it's pretty neat once you get it going.Michael<Yoda>Use the Search page you must. Find the answer you will.</Yoda> |
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jhermiz
3564 Posts |
Posted - 2005-01-10 : 10:23:59
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Well that is an option as well, however, I really dont know how to approach that. I cannot give too much information regarding the program. However, what I can say is this, I need to be able to allow a customer to call a business via the web. They should not have to pick up the phone and call the business...they should be able to click some button or image that says "Call Now". Once they click on it I make a direct call from that service (was thinking skype) to the end business.The business on the other end simply picks up the call whether on their cell phone or regular phone. There are a lot of universities etc that use this when students need to contact IT. Just a convenience ... since you're online why not be able to contact someone online rather than pick up a phone and do it.Jon
Keeping the web experience alive -- [url]http://www.web-impulse.com[/url]
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MichaelP
Jedi Yak
2489 Posts |
Posted - 2005-01-10 : 10:33:05
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| Oops, I forgot about the web piece.Well, lets think about this. To do such, you are going to need a Java applet for compatibility or Active X for ease of coding. Getting past security for either might be a bit challenging.What might be best is go the other way with this. Have the student click "Call Now." This triggers an "open" IT support person's phone to dial out to the student's phone number they entered on the site. If you can't get that to work, simply do some sort of messaging or notification to the open support person to Call this number now. It's not as "instant" as you are looking for, but MUCH easier to write. You could tie into Messenger APIs, or use NET SEND, or tie into an existing help desk system.HTHMichael<Yoda>Use the Search page you must. Find the answer you will.</Yoda> |
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jhermiz
3564 Posts |
Posted - 2005-01-10 : 11:18:26
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Mike,Thanks for the advice, however I cannot take some of this because of the requirements. If I were to do this the other way around having the client call the customer, that would never happen trust me :). I have to get this to work such that the customer gets a connection to the actual clients phone (cell or telephone). I just need to do some reading, I should be able to write an applet to use some skype api or some protocol to make the call. Researching now, should take some work but definately doable.I'll post back with results ;).Thanks again,Jon
Keeping the web experience alive -- [url]http://www.web-impulse.com[/url]
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jhermiz
3564 Posts |
Posted - 2005-01-10 : 11:24:13
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Like these guys http://www.crystalvoice.com/
Keeping the web experience alive -- [url]http://www.web-impulse.com[/url]
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MichaelP
Jedi Yak
2489 Posts |
Posted - 2005-01-10 : 11:27:11
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| So, are you going to use that, or write something just like that?I suspect buying that would be much cheaper and easier.Michael<Yoda>Use the Search page you must. Find the answer you will.</Yoda> |
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jhermiz
3564 Posts |
Posted - 2005-01-10 : 11:28:32
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Specifically, http://www.crystalvoice.com/files/CrystalVoice%20Click-to-Talk.pdf
Keeping the web experience alive -- [url]http://www.web-impulse.com[/url]
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jhermiz
3564 Posts |
Posted - 2005-01-10 : 11:29:38
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I dont think I have the time to write it :). I dont know yet, I still have to do some more research on this, for instance do both the user and the client need to be running it. I almost need it one way where the end user has the service on the web and the client just picks up the phone. What do you think ?
Keeping the web experience alive -- [url]http://www.web-impulse.com[/url]
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MichaelP
Jedi Yak
2489 Posts |
Posted - 2005-01-10 : 11:31:21
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| The way I understand it is that the person that "clicks" gets a "web phone" that talks to a regular Phone / PBX Phone.Something tells me this product is gonna cost BUCKS.Michael<Yoda>Use the Search page you must. Find the answer you will.</Yoda> |
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jhermiz
3564 Posts |
Posted - 2005-01-10 : 11:34:01
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no i have used this over at the university, you dont have to have any web phone. Your web phone is the microphone. I am contacting them for more information on pricing.Jon
Keeping the web experience alive -- [url]http://www.web-impulse.com[/url]
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.net 2.0 SMS , cell etc..