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Fredforfree
Starting Member
49 Posts |
 Posted - 2009-07-23 : 14:01:09
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| Hello peoplePlease explain in simple terms for me what the 1 - is doing in this code.Agent_Calls_Handled_Source_Internal / (1 - Percent_Agent_Calls_Abandoned_Internal)fredforfreeFred |
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jimf
Master Smack Fu Yak Hacker
2875 Posts |
Posted - 2009-07-23 : 14:04:48
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| It's in effectAgent_Calls_Handled_Source_Internal /Percent_Agent_Calls_Handled_Internal.Jim |
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Fredforfree
Starting Member
49 Posts |
Posted - 2009-07-23 : 14:07:29
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| Hi Jimfif that is the case then why put it in the code at all?Also if i remove it then I get a different resultFred |
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jimf
Master Smack Fu Yak Hacker
2875 Posts |
Posted - 2009-07-23 : 14:44:00
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| It's a strange metric. I don't know if the original intent is to back into the Number of Calls Handled, or Abandoned Internal versus Abandoned in queue. If you can't find out where the original numerator and denominator come from and divine intent from that, I think you better just ask the original programmer what his intent was.Jim |
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