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vincci8
Starting Member
3 Posts |
 Posted - 2009-03-10 : 19:10:16
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| We have contacted the Microsoft Engineering Support to help us troubleshoot a problem. They were asking from us to provide them the hotfix folder on path C:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\LOG\Hotfix. But there is no hotfix folder to be found anywhere. What could have happened to this folder? Is there a way to find it? Microsoft informed us that if we cannot provide this folder, they cannot help us. Has anybody had this problem before? We have Windows Server 2003 Enterprise Edition SP2, MS SQL Server 2005. Here's a brief explanation of why we seek Microsoft's help... after installing the Microsoft security patches, the applications could not connect to the SQL server. We (and Microsoft too) want to know if the patch has caused this problem. I will appreciate your help on this. Thanks. |
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guptam
Posting Yak Master
161 Posts |
Posted - 2009-03-11 : 00:16:24
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| Only thing I can think of is make sure you don't have another set of binaries on the server? Search for SQL9*.log on your computer to see where they are being saved ....Thanks.-- Mohit K. GuptaB.Sc. CS, Minor JapaneseMCITP: Database AdministratorMCTS: SQL Server 2005http://sqllearnings.blogspot.com/ |
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vincci8
Starting Member
3 Posts |
Posted - 2009-03-11 : 13:16:25
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| Thanks for your reply. But, I have mentioned that to the Microsoft Support Engineers before and was told that it's the SQL Server setup log files and not the one they need. Anymore ideas? |
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guptam
Posting Yak Master
161 Posts |
Posted - 2009-03-11 : 14:06:41
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| Well the hotfix folder also has SQL9*.log files :) for example ..SQL9_Hotfix_KB921896_sqlrun_sql.msp.logSQL9_Hotfix_KB934458_sqlrun_sql.msp.logSQL9_Hotfix_KB953752_sqlrun_sql.msp.logSQL9_Hotfix_KB960090_sqlrun_sql.msp.logAll in that Hotfix folder.... I checked about 10 servers out of all the servers I have all have that hotfix folder. So I don't know what happened to yours. Try applying the hotfix again and have filemon running maybe there is an issue with it logging there?-- Mohit K. GuptaB.Sc. CS, Minor JapaneseMCITP: Database AdministratorMCTS: SQL Server 2005http://sqllearnings.blogspot.com/ |
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vincci8
Starting Member
3 Posts |
Posted - 2009-03-11 : 14:16:50
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| Thanks. I will check on that again. I saw this on the Microsoft site http://support.microsoft.com/kb/935297 . Maybe the hotfix folder is non existent in the first place that's why the patch installation failed? What do you think? |
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guptam
Posting Yak Master
161 Posts |
Posted - 2009-03-11 : 15:03:55
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| Hmm I don't have any fresh installs of SQL server right now so I can't confirm that. In most cases you would think that the dam installer be smart enough to create a folder. Then again I have seen MSI installers fail because it wanted ALL CAPS for my server name.Thank-you for the link :), please let me know the results. Thanks.Mohit.-- Mohit K. GuptaB.Sc. CS, Minor JapaneseMCITP: Database AdministratorMCTS: SQL Server 2005http://sqllearnings.blogspot.com/ |
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Missing Hotfix folder